Return Policy

Our Return Policy 

Temporary changes due to COVID

Currently, due to COVID-19 restrictions as well as efforts to protect our customers and staff, we are not accepting returns or exchanges at this time.


All sales are FINAL and there are no refunds allowed only store credit. 

Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition (resell condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way. Original ties must remain in tact as it was received. To start the return process please email us the following information in the following manner.

To: info@iamvirginluxuryhair.com 

Subject Line: Return (Order#)

First, Last Name:

Phone#: 

Reason for the return:

Attached Invoice & Receipt:

 

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